Terms & Conditions of Online Sales

Last updated: July 29, 2021

Please read these Terms and Conditions of Online Sales ("Terms of Sale") carefully before purchasing services through the Riadhanan.com website (the "Services"), doing business as Riad Hanan under its parent company, Hunter Marsh SARL, a Moroccan travel agency ("Us", "We", or "Our"). Our services may include accommodations for Riad Hanan or other third party accommodation partners; transportation services through our partner, Cherg Expeditions SARL; and/or tour services through Hunter Marsh SARL.

These Terms of Sale govern sales to customers ("You" or "Your") of Services at Riad Hanan. Your purchase(s) are conditioned upon Your acceptance of and compliance with these Terms of Sale, that We recommend you read carefully before making an online purchase. It is your responsibility to print or save these Terms of Sale.

By purchasing through the Services, You agree to be bound by these Terms of Sale. If You disagree with any part of these Terms of Sale then You may not purchase through the Services.

Placing an Order

You must be at least 18 years old with a valid credit card in Your name to place an order for Services. You represent and acknowledge having read these Terms of Sale as well as all the terms of the offer before placing Your order. The placement of your order confirms your acceptance of these Terms of Sale, without exception.

We may change the price for the Services at any time, with or without notice. All orders will be made in Moroccan Dirham and include tax, calculated based on the applicable rate on the date of Your order.

We reserve the right not to confirm an order and/or process a payment for any reason in Our sole discretion.

You will be informed of any required credit card processing fees when placing Your order. These processing fees are subject to change without notice and may be increased, reduced, or waived, in Our sole discretion.

Confirmation & Payment

You will be sent an email with the details of your order and a link through which you may make payment directly through our payment processor. We may make other payment options (e.g., shopping cart purchase by credit card or PayPal) available through the Services, in Our sole discretion. To confirm your order, a payment equal to 100% of the total order amount is required.

As part of Our fraud prevention program and in order to protect Us and You against fraudulent transactions, We may request additional documentation to verify Your identity, including but not limited to:

• A copy of an identity document (e.g. Your driver’s license or other federal or state issued identity card); and/or
• A copy of the credit card used for the order transaction signed by You; and/or
• An identity form attestation signed by You.

Upon payment of the total amount of Your order by credit card or any other method of payment integrated into the Services, You will receive confirmation of the order, including the total price.

Your payment data will be encrypted and sent over a secure connection to Our payment processor. Confirmation and a summary of payment for Your order will be sent to You to the email address You provide to Us.

By completing the order form and providing Us with Your credit card details You give Us the right to apply the method of payment chosen by You, and the provisions of these Terms of Sale or those of Your credit card issuer, relating to the fraudulent use of Your credit card. The credit card details You provide to Us constitutes proof of the authenticity of the order transactions between the You and Us.

Changes & Cancellation

Our Services are offered as long as they are available on Our site and subject to concurrent purchases made on any given day. In the case that Our Services are unavailable after placing Your order, We will promptly inform You. Your order will be cancelled, and no debit will be made to Your credit card, or if already made will be refunded.

You may change the dates for Services you purchase in an order, subject to availability, any price increase applicable on the date of Your change, and the terms of cancellation below. You must contact us directly through the methods in the Contact Us section below to change the dates of Services.

You may cancel Your order up to 21 days before Your arrival date and the amount You have paid will be refunded. If You cancel Your order 14 days before your arrival date, 50% of the amount You have paid will be refunded. If You cancel Your order less than 14 days before your arrival or you do not check in with Us on your scheduled arrival date, the amount You have paid will be nonrefundable. All cancellations are subject to service or other fees we may have already incurred. We reserve the right to reduce or waive these cancellation fees, or offer a voucher for future Services, in our sole discretion.

Fraud

Except in the case of fraud for which it is up to You to provide proof of, You are financially responsible for all orders You process on the Services. You also guarantee the truth and accuracy of the information You provide on the Services.

In the case of payment by credit card, the provisions relating to fraudulent use of the credit card provided for in Your agreements with the issuer of Your credit card apply to Your order transaction. Any fraudulent use of the Services violating these Terms of Sale, will justify at any time, Our refusal of Your access to the Services, Our other websites, and/or services.

Your Personal Data

The use of the personal data that You provide to Us is governed by the terms of Our Privacy Policy https://RiadHanan.com/privacy-policy .

Termination of Services

You agree that all members of Your party will abide by Our house rules in effect at the time of and for the duration of Your stay. It is Your responsibility to ensure that You and/or all members of Your group act in an appropriate manner and not in a manner that could endanger, torment, injure, or harm others or that could damage property belonging to Us or others (including drunkenness or aggressive behavior) during Your stay.

In the event that You or anyone in Your group exhibits behavior that is inappropriate and/or that We believe would endanger, torment, injure or harm other persons or risk damaging Our property, We will take appropriate measures to ensure the safety and comfort of all of Our customers and Our and their property. These measures may include terminating Your access to the Services, in which case You and Your group will be asked to immediately depart, and You will not be entitled to any reimbursement or compensation relating to the fees paid resulting from such termination. You agree to immediately reimburse Us for all costs relating to such termination. Any measures that We take in this regard will be in Our sole discretion.

We may also terminate or suspend access to our Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms of Sale.

All provisions of these Terms of Sale which by their nature should survive termination shall survive.

Disclaimer

Your use of the Services is at Your sole risk. The Services are provided on an "AS IS" and "AS AVAILABLE" basis. The Services are provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

We shall not be held liable for any damages and/or inconveniences suffered by You, whether resulting from Your behavior or that of any third parties.

You acknowledge and agree that the Terms & Conditions and Privacy Policy available on Our site are incorporated into and form a part of these Terms of Sale and are included herein by reference.

Changes

We reserve the right, in Our sole discretion, to modify or replace these Terms of Sale at any time. If a revision is material, we will try to provide 30 days' notice before the new terms take effect. What constitutes a material change will be determined in Our sole discretion.

By continuing to access or use the Services after those changes become effective, You agree to be bound by the revised Terms of Sale. If You do not agree to the new Terms of Sale, please stop using the Services.

Governing Law

These Terms of Sale shall be governed and construed in accordance with the laws of Morocco without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms of Sale will not be considered a waiver of those rights. If any provision of these Terms of Sale is held to be invalid or unenforceable by a court, the remaining provisions of these Terms of Sale will remain in effect. These Terms of Sale constitute the entire agreement between You and Us regarding the sale of the Services and supersede and replace any prior agreements existing between You and Us regarding sale of the Services.

Contact Us

If you have any questions about these Terms of Sale, contact us at Info@riadhanan.com.